Like concierges or travel agents, professional residential managers provide a service to their customers—building managers operate in the service industry, after all. And as in all quadrants of the service industry, some companies perfor…
It's not always easy for an HOA resident to know if a troubling situation calls for contacting the association's management company, especially during non-business hours. But you'd think it would be pretty clear that a Christmas Day call…
Remember those old TV variety shows from the 1950s where someone spins a dozen plates while juggling and riding a unicycle? Sometimes being a property manager can be a bit like that, especially when handling multiple clients and dealing …
When it comes to dealing with the myriad professionals who help make a co-op or condo association run smoothly, licensing can be a significant umbrella protecting board members and residents alike from potential problems. Choosing a lice…
Whether you live in an active adult community, a gated, resort-style neighborhood, or a downtown high-rise condo, your community needs someone to coordinate the financial, physical, and mechanical upkeep of your property. Your managing agen…
Your property management company is the custodian of your development. It is the job of your managing agent to handle your HOA's finances, keep track of contractors and vendors, and pay bills. But what happens if the company you hired to do…
When you buy a used car, you don't just walk into a dealership without doing any research beforehand. You don't just plunk your hard-earned cash down on the counter, tell the salesperson, "Give me that one," and then drive away with no ques…
The term "multi-tasking" may have been coined to describe property managers: their line of work requires its practitioners to know a little something about nearly everything, to have an impeccable demeanor, lightning-quick problem solving s…
Of the many responsibilities a managing agent has to fulfill for a homeowners association, one of their most vital is coordinating the flow of information between the board and the association members, and keeping that information secure. T…
Any number of things can happen to make an association question its choice of management company. The company the board originally hired might be making mistakes, or there might be personality conflicts that threaten the all-important ma…