Taking Corrective Action with Employees Staffing Problems Lead to Building Problems

 It’s an unfortunate truth that even the most harmonious condo community or HOA will  experience occasional friction between staff members, or between staff and  management. Sometimes it’s a personality conflict, or a case of an employee behaving improperly or not  fulfilling the duties expected of him or her. Regardless of the origin,  staff-related problems can be a burden on any association. Fortunately, there  are methods for dealing with these problems that can yield positive outcomes  for everyone involved.  

 Top Problems

 According to Matt Nerzig, communications director for the Service Employees  International Union (SEIU-32BJ), the largest building service workers union in  the country, the most common staff issues brought to the union’s attention generally revolve around open position cases, schedule changes,  days-off and disciplinary actions.  

 According to Robert Francis, president of Planned Companies, a building services  management and security firm based in Parsippany, habitual lateness is a major  sticking point between associates, as are things like “poor communication—when things that occurred during a prior shift aren’t relayed completely or clearly.” Francis also says that disagreements over duties and job descriptions can cause  acrimony as well.  

 Respect the Employee and the Process

 “Our company has [over] 1,250 associates and growing,” says Francis, “so there will be issues. We are all human, we are not perfect, and mistakes can  and will occur. It is how you handle them that can separate you as a company  and as an individual from the pack.”  

 Often, how you handle a situation may involve a creative approach, says Peter  Grech, former president of the New York Superintendents Technical Association  (NYSTA) and a building manager for over 25 years. At a previous job where Grech  was a resident manager, he was having difficulty with a 40-year-old porter who  enjoyed the nightlife — to the point that he was perpetually late to work. Grech says he tried  everything he could think of to encourage the guy to get it together and save  his job, to no avail. Frustrated, Grech had one more trick up his sleeve—he called the employee’s mother.  


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  • excelent thought to mr. francis.... i really admired and learned from it.... that we are only people... but we should learn to admit our mistakes...