These individuals continually and openly criticize board members, using derogatory and offensive language, a result we believe of the board’s need to call them to task in the past for serious infractions of the rules involving certain installations when such installations were prohibited in the bylaws in one case and required prior board approval in another.
The board has been reluctant to impose penalties—believing that to do so would only serve to exacerbate an already volatile situation—but it has become increasingly clear that this overt, hostile behavior and refusal to abide by the rules should not continue to be tolerated. Do you have any recommendations for dealing with this situation?
—Exasperated in Englewood
“Having said that, there is a line separating acceptable criticism and dissent from abuse. Based on your description, your situation seems to go over this line. I would therefore suggest a progressive approach in dealing with this resident. I state this not only because a progressive approach may have the best chance of success given the nature of the resident, but also because it will appear more reasonable to a court, if legal recourse is ultimately required.
“I would begin with an attorney’s letter requesting that the abusive behavior be discontinued, and advising the owner that the attorney’s fees incurred in addressing this matter will be shifted to the owner, if permitted under your governing documents. If that is unsuccessful, the next step would be to employ the alternative dispute resolution (ADR) procedure that is required for condominiums, by inviting the resident to an ADR hearing to attempt to work out the dispute between the resident and the association with the help of an ADR committee. The committee serves as a voice of the community, increasing the pressure on the abusive owner.