Keep on Learning Continuing Education for Boards

 To be an informed board member is the goal. For both new and seasoned members,  however, there are countless challenging topics requiring specific knowledge.  With new regulations and legislation on tap, it is imperative that board  members understand these niche categories, an approach best supported by  continuing education for board members.  

 Most board members are not experts in real estate or property management, but as  Curt Macysyn, CAE, Executive Vice President of New Jersey Chapter of the  Community Associations Institute (CAI-NJ) points out, “New board members may have valuable private or public sector experience,” but, “they should take the time to understand basic board protocols like Roberts Rules  of Order and the Carver Model of Policy Governance.”  

 Macysyn explains that it is extremely important that “Whether you are a new board member or a veteran board member,” education is the key to building an effective and efficient board.  

 “CAI-NJ hosts the 'Essentials of Community Association Volunteer Leadership' each  February. This is a full day course, held on a Saturday in February. It is a  basic primer course for newer board members. Veteran board members may want to  brush up on other skills as they continue to serve, whether that be finance,  budgeting, transition or rules enforcement,” says Macysyn.  

 The learning curve is often the hardest for new board members who have little  experience not only tackling policy issues but understanding the legal and  financial nuts and bolts of running a community association, “Optimally, the benefits [of education] are a much better understanding of what  their responsibilities are,” says Scott Dalley, Senior Vice President at Access Property Management, and is  also President of IREM Chapter No. 1.  

 According to Dalley this education, “should in turn allow them to be the policy making body that they are intended to  be and allow their professionals and service providers to carry out their  duties and responsibilities more effectively.”  

 “A board that truly understands their role in the operation of their community,  as well as those of the professionals and service providers, has an opportunity  to have a truly well-run community that is well-maintained and efficiently  delivers the services it is charged with providing,” says Dalley.  

 Dalley points out that, “Board members, among other responsibilities, have a fiduciary responsibility and  understanding the financial statements is key to fulfilling that  responsibility. Probably the most important piece of information that a board member receives  each month are the financial statements, at a bare minimum the board member  should be able to understand the balance sheet and income and expense  statements. Income and Expense statements typically offer both period and year to date  figures that include comparison to the budget (variances).”  

 One highly valued resource that many board members utilize are classes and  seminars hosted by the CAI-NJ. Two classes that are recommended are the M-100 class and the M-206.  

 The M-100 class explains the basics of financial statements, providing board  members a valuable education regarding the fundamentals of financial  statements. The M-206 class delves far deeper into the subject of the financial  statements.  

 Continuing education should not be limited to learning the intricacies of  financial statements. Macysyn tells us that, “CAI-NJ hosts several courses throughout the year that cover a wide variety of  topics that would be helpful to our community association volunteer leaders.”  

 He says, “Outside of just keeping pace with the latest trends and mandates, our programs  allow attendees to learn 'tricks of the trade' from industry professionals, as  well as getting a feel for the services that a particular industry professional  can offer. Having a comfort level with contractors and professionals can make  projects run more smoothly.”  

 Board members can go to CAI-NJ's website at to see the latest  offerings. Additionally board members should check out CAI National's website  at which is home to a large bookstore that provides GAP  (Guide for Association Practitioners) Reports, manuals, books on matters like  rules enforcement and construction defect, as well as article collections from  CAI National’s monthly magazine Common Ground, which also publishes a comprehensive calendar of events.  

 These books, he notes, explains all the things a rookie board member needs to  know including: how to be a good board member, fiduciary responsibilities,  previous years financial reports, minutes from meetings, management reports,  pending projects and pay action lists. “They have this information at their finger tips to educate themselves as to what  is going on,” he says.  

 Most industry professional agree that all board members should be familiar with  the underlying documents to their respective building. These include reading  bylaws, house rules, the certificate of incorporation and proprietary leases.  Many experienced property managers urge that new board members should team with  more experienced board members. A mentoring process is recommended. “Many new board members are nervous about asking questions,” says Macysyn. “A mentoring process provides a one-on-one education making it far more comfortable for a new board member to  ask questions as opposed to being in a room with five to twelve people,” he adds.  

 Back to School

 Mark Twain wrote “I have never let my schooling interfere with my education.” For many board members this also rings true because so much is learned through  the experiences of sitting on a board aggregating and analyzing information and  ultimately rendering a decision on an issue that impacts the organization.  However, it is equally important to keep your pencil sharpened and be willing  to hit the books.  

 “An organization like Community Association Institute (CAI) was formed to  educated community volunteers,” says Frank Socci Jr. CPM (Certified Property Manager), Principal, Director of  Property Management for NAI Global in Princeton. While he notes that many  courses and seminars are free because they are sponsored by vendors and  management companies; it isn’t always easy convincing board members to attend.  

 It’s very difficult sometimes. Many board members are very busy, but if information  regarding seminars and vendor events are shared with colleagues it can  encourage them to attend,” Socci continues. “Many of these events are given in informal or social networking formats that  make them very inviting.”  

 Not all courses are free, but Macysyn says that CAI-NJ, “tries to keep the costs associated with these courses low, so we encourage  participation. For a half day, stand alone program, the cost would be about  $75.00. In my opinion, the greatest value of our entire menu of offering is the  $25.00 registration fee for homeowners attending our annual conference & expo at the New Jersey Convention Center in Edison, NJ. We have five separate  course offerings that day, plus breakfast and lunch. In most cases, the  community does pay for its members’ continuing education, it depends upon the community, but most do.”  

 Additionally CAI and the National Board of Certification for Community  Association Managers, offer dinner networking/seminars, social networking,  trade shows and other events. Macysyn says, “It is absolutely not necessary to enroll the entire board. One or two  representatives can take classes and report back to the board.”  

 To his point, industry analysts agree that it is often best to split up board  members for different areas of expertise. For example, three board members may  be assigned to attend one conference, share notes and return to the board with  collective findings and serve as board leads on related issues.  

 Role of the Manager

 Most managers will say it is a necessity to encourage board members to educate  themselves, “From the manager’s prospective, it’s a matter of professional responsibility,” says Dalley.  

 “Managers are paid professionals and need to know and understand the particulars  of their chosen profession. Continuing education for a property manager should be as much a part of their  lives as breathing. It’s essential; no encouragement required.”  

 “For volunteer board members, it’s a little different,” says Dalley.”  

 “Taking courses requires a commitment of time and energy in addition to their  board responsibilities. That having been said, a truly well educated board member is a much more  effective advocate for his/her community. So the community should definitely have a line item in its operating budget for  board member education. Typically board members are volunteers and shouldn’t have to pay for the training out of pocket.”  

 Additionally, and often under-utilized resources are those professionals that  are retained by the board to provide advice.  

 “The association’s auditor, counsel, engineer and insurance professional are all good sources of  information on certain subjects,” says Dalley.  

 Maria Avery, vice president of NJ IREM Chapter No. 101 in Riverton, stresses  that by finding unique ways to continue their education board members can find,  “new ways of handling things.”  

 “I find that I learn more when I go into a classroom with other people, you learn from other people. That's the key element. You don't really  learn from the instructor, but you learn from the classroom environment where  you have different brains inside the same room and everybody thinks different and they have different ways of  approaching things and solving problems. So that's the big benefit that I don't  think anybody can replace.”  

 Whether it is in a classroom, at a convention center, dining with other board  members, surfing the web, or just sitting around the clubhouse talking with  fellow board members, everywhere a board member looks a new opportunity can be  found to continue their education. And one thing is certain a well-informed  board member will help build an efficient and competent board; which in the  long run will help to maintain a successful and harmonious community.    

 W.B. King is a freelance writer and regular contributor to The New Jersey  Cooperator. Additional reporting by David Chiu.  


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