Handling Conflicts When Should the Board Intervene?

Handling Conflicts

Condo, co-op and HOA communities are made up of people – and people aren’t perfect. Within a community association, squabbles are inevitably going to break out between unit owners. Oftentimes these problems will be resolved relatively easily, and the owners will reach some sort of reasonable consensus with no lasting animosity or tension between them. Other times, however, the fights will escalate, roping in other owners – and potentially the board.

There are clearly liability issues at play when a board is forced to make a decision in favor of one unit owner or another, and it goes without saying that any conflict that gets physical is a matter for the local authorities. But some conflicts fall into a gray area, and can present a challenge for a board that wishes to do the right thing, yet fears escalating the tension or doing something that infringes on an owner’s rights. It can be a tough needle to thread, but there’s help available.

See Something, Say Something

Starting with the most serious type of conflict first: if residents get into a physical altercation at an association property, the police should be called.

“Breach of the peace is first and foremost a criminal matter to be handled by police,” advises Mark R. Rosenbaum, a principal at the law firm of Fischel Kahn in Chicago. “One of the parties, or an onlooker should make that call. Even if the participants don’t strike each other, but are screaming at one another, that can also warrant calling the police. If the police are called, there could be a number of outcomes: they may just talk to the participants – or only one of the participants. Someone may or may not get arrested. There should still be a police report made by the officers. But anyone other than the parties involved may have trouble getting a copy of that report.”

Philip Brigmond, District Manager of Resource Property Management in Seminole, Florida, adds that “the goal of the board should be to make sure that all residents know they are not the law, nor is it on them to enforce the law, or the rights inherently provided thereby. Anytime we receive a call from an owner with a complaint, we advise them to call the authorities – i.e., the police. It’s very simple. Civil matters are enforced by civil servants. Board matters are enforced by board servants – volunteers. Obviously, someone threatening to cause bodily harm or personal property damage to another is not board business. Someone blocking another’s parking space, on the other hand, would be enforceable at board level, unless it escalates to property damage.”

“The board must act to protect or restore safety and resident health and welfare, but there’s clear case law stating that absent these factors, a shareholder or unit owner may not compel the board to enforce its own rules, including proprietary lease, bylaws and house rules,” notes Steve Troup, a partner with law firm Tarter Krinsky & Dogin LLP in New York City. Should an incident materially interfere with health or safety, or with a shareholder of unit owner’s legitimate rights – “e.g., if a lawful professional’s business invitees are scared away” – then yes, a board should get involved. And this goes, again, for anything involving fisticuffs.

Lesser Spats

The waters get murkier when no outright physical aggression is involved. At this point, the board needs to be more cautious about its responses to conflict.

“While I do think that the board has some obligation in ensuring that there is peace in the community, there are boundaries that should not be crossed,” says John Kadim, a portfolio manager for property management company Thayer & Associates in Cambridge, Massachusetts. “Working to address community apathy and involvement are more proactive things that can be done to help keep peace, but resident-to-resident conflicts are tricky areas that should be regulated very carefully.

“All residents should be acting courteously and reasonably in a common living environment,” he continues. “This is more of a ‘common sense’ practice that I would consider a standard expectation. These behavioral expectations are often a matter of perspective; one resident may feel as if they are compliant, while the majority of residents may disagree. I typically try to follow the general guidelines for maintenance in the condominium bylaws for helping to determine if the board should get involved. The maintenance standards generally state that if a resident’s unit has a unit-specific maintenance issue, they are responsible for addressing it. If that issue affects other residents’ safety, units, common areas, the property’s marketability or insurability, then the board has the authority to step in.

“In resident-to-resident conflict, I try to apply the same principles to determine if the board would have the authority to intervene. If the dispute or issue is solely between those two residents, then I advise them to address it between themselves. If it appears that things may affect other areas, I would review the issue with the board to determine if it would like to take action as an aid to diffuse or address the conflict before a larger issue arises.”

In New Jersey, there’s a statute that more or less requires associations to make an alternative dispute resolution (ADR) system available to residents, notes Michael J. Vitiello, a shareholder with Giordano, Halleran & Ciesla, a law firm in Red Bank, New Jersey. If one or more of the residents involved in a dispute do not approach the board proactively with a request to attempt mediation or arbitration to resolve the issue, the board will have to get involved. Vitiello suggests that boards “spend any money wisely, because when it comes to funds, the board serves as trustees for the rest of the unit owners. A dispute resolution can involve board members or other members of a community volunteering to be part of a committee without charge, but when an association has to bring in a mediator, things can get very expensive. And that expense will be charged to everyone commonly, because you can’t specifically charge the ADR mediation expenses to the unit-owners involved in the dispute.”

Vitiello goes on to point out that once a dispute rises to a level where those involved are really impairing other unit owners’ quiet enjoyment of the property, it becomes a quality-of-life issue, and in many cases by then has violated at least one of the association’s governing rules or regulations. “This can provide a board with an easy answer, because when there’s a rules violation, that’s something more actionable.”

However, “getting involved can be dangerous, as you can never be entirely sure that you’re on the right side of a discussion,” warns Brigmond. “The most ‘commitment’ that I would advise for a board to make would be to acknowledge that the association’s attorney will address their concerns on behalf of the board, providing that it is not a civil issue.”

Push Come Shove

Of course, in some communities, there may be repeat offenders who frequently cause both minor and not-so-minor problems In these cases, eventually the onus will be on the board to do something about these characters. 

“Most condo declarations contain what I call the ‘nuclear option,’” says Rosenbaum. “If an owner is repeatedly fined for serious violations of the association’s documents, one of the remedies available to an association is to go to court to get an order mandating the forced sale of that owner’s unit. This is a last-resort remedy against an owner who seems unable to live in a community setting – as opposed to a detached single-family home.

“But any of the steps that an association takes could result in that association getting sued,” Rosenbaum continues. “The courthouse is open to everyone. That said, as long as the association has followed its own rules in addressing the issues, and those rules are consistent with the law governing enforcement of its documents, then the association should be able to successfully defend its actions.”

“Remember the old saw: ‘no good deed goes unpunished,’” warns Troup. “As long as the board acts in accordance with the business judgment rule – i.e., no discriminatory decisions or enforcement of rules; no board member acts according to their own self-interest”    then there is no potential negligence for staying out of a fight.

Kadim agrees. “Intervening in resident conflict is absolutely an area wherein a board would take on additional risk just by involving itself,” he says. “Once involved, the board is essentially acting as an unofficial third-party mediator between residents. It’s very important that the involvement of the board remains as factual and unbiased as possible. If the issue is over something such as one resident parking too close to another’s space, simply by being the third party to reiterate the rules and regulations of the property’s parking policy and to remind the residents that they should be as courteous as possible to one another would be safer, as there are no sides being taken. If the residents are looking for action, things become tricky. Even if the association had the ability to reassign one resident to separate the conflicting parties, this could spark a new conflict down the road.”

As passive as this may sound, the best bet in most conflicts is to consult any and all relevant professionals. It actually seems prudent for a board to outsource some responsibility; after all, that’s why they retain management, attorneys, insurance, etc., in the first place. Do not leap before looking!       

Mike Odenthal is a staff writer/reporter for The New Jersey Cooperator.        

Related Articles

Pensive man standing and making business decision isolated flat vector illustration. Cartoon businessman choosing work strategy for success. Questions dilemma and options confusion concept. Solution

Q&A: ADR vs. CC&Rs

Q&A: ADR vs. CC&Rs

Speech Bubble Puzzle and Discussion

Dealing With Conflict in Co-ops & Condos

Noise, Odors, & Leaks: Oh My!

Mediation as relationship crisis psychologist support tiny person concept. Conflict assistance and negotiation management with third party help vector illustration. Communication problem solution.

Alternative Dispute Resolution

Solving Conflict Without Going to Court

Mediation as conflict compromise and solution management tiny person concept. Disagreement and fight communication settlement with help from third party vector illustration. Business deal conversation

Conflict Management

How to Handle When Things Get Out of Hand

Barricade police tape on the ground at a shooting crime scene

Atlanta Condo Manager Killed by ‘Disgruntled’ Resident

Building Engineer Wounded

Harassment in its Many Forms and Types

Dealing With Harassment

Separating the Impolite from the Illegal

 

6 Comments

  • I have an ongoing dispute with my Association. I want to install a nat gas generator and which requires running a gas line along the outside of my building, which is considered common property. The layout I proposed is similar to another unit within the complex who has a gas line mounted in a similar fashion on the outside wall. I have since been denied my application and the Board and management said they were not aware of my neighbor's gas line, despite it having been installed over 12 years ago. My neighbor bought his unit only 3 years ago and the line was already installed and he has documents showing the building officials permitted and inspected the line back 12 years ago. The Board is saying they have no record of approving it, and the same Board and management company have been in place over the same time when the line was installed. Do I have a case against my Association? The President says my neighbor's pipe is causing damage to the wall; however, there have been several inspections of the whole property done by engineering firms and other vendors since my neighbor's pipe was installed, so how could the Board say they were not aware? There is not one crack in the wall. Help!
  • Hi , as a condo owner I do have a right for the master deed.And the condo association changes the rules since we have owned our place.Dont they keep the same rules and guidelines.Also I pay condo fees for water and sewer.Do they have a right to split up my water under my place and leave me without a main line valve.I had to have a plumber go under the condo because I had a leaky pipe and he could not turn it off.Lucky we turn on the kitchen faucet and the bathroom pressure slowed down.thx u
  • I would like to know who responds to any questions Condo owners may have? We are currently having some major issues.
  • I own a condo in Sussex County. My HOA entitiy has been revoked for years. Is it legal for them to continue to operate? They are making amendments to by-laws without consulting the unit owners. My question is can they do this??
  • I am a unit owner in a Cooperative in New Jersey. The board meetings are not open to the residents. The process is this: I have to write to the property manager to tell them that I want to meet with the board and what I want to discuss with the board. If the property manager agrees I will be given a 5 minute time slot at the next monthly board meeting that has time slots available. No other residents/owners are allowed to be present. Since the board only allows 6 time slots per meeting, it could be a month or more before the actual meeting takes place. I feel I have little opportunity to interact with the Board and have taken to sending my questions to the President's home address. I do this infrequently and only when I want to be sure the Board is aware of a situation that could put the HOA at risk. I don't feel comfortable that the property manager makes the board aware of many issues. Does anyone have a suggestion to handle this in a different manner? Thank you.
  • I serve on the board of a 24 unit townhouse development in Monmouth County. We were organized by the developer under NJSA 46:8B- 1-30. Now the new Radburn laws are effective as of May 18, 2020. Do these apply to / update our Association's by laws and if so, so we need to have the bylaws changed by our attorney - particularly in regard to board elections, passing new by laws, etc. ? Thank you.