A Day in the Life of a Property Manager Wearing Many Hats, Performing Many Tasks

 No matter what the size of their portfolio, a property manager must wear a great  many professional hats: human resources pro, administrator, mediator,  organizer, social director, project manager, sounding board—sometimes even therapist. An on-site manager has more than his or her share of  responsibilities.  

 “We are busy, even when residents don't see it,” says Brian Weaver, director of business development for Wilkin Management Group  in Mahwah. “Even when we specifically are not handling projects for their association,  someone in our company is working for them (resale department, administrative  assistants, accounting staff, mail room, etc.)”  

 A manager is responsible for everything, say, from a leaky pipe at 123 Apple  Blossom Lane to producing and balancing a $1,000,000 budget.  

 “I wish that people realized that the manager has to take direction from the  board and get approvals from the board, and that can take a little time,” says Bonnie Bertan, principal and president of Association Advisors in Red  Bank, NJ. “Owners get frustrated and sometimes take it out on the managers. Remember, there  are a lot more residents than the manager and you are always outnumbered.”  

 A property manager touches every aspect of a community, in many ways on a  personal level as well as a professional level. It is both constant with  day-to-day operations and varied with unexpected issues that arise and become a  priority.  

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Comments

  • The statement that Ms Bonnie Bertan made in regards to the managers "A property manager touches every aspect of a community, in many ways on a personal level as well as a professional level. It is both constant with day-to-day operations and varied with unexpected issues that arise and become a priority". Is definitely not true at all all the association cares about is collecting your fees and that's it.